MGE Launches PowerSentinel™ Service

Apr 20, 2004 3:38 PM
Edited by PETech Staff

MGE UPS Systems Inc.’s new PowerSentinel service gives users access to their UPS systems’ power status via a secure Web site that is also monitored continuously by MGE’s Customer Care Center staff. Not only does this offer users a real-time view of their critical power from any remote location with Web access, it also assures that status is viewed at a diagnostic level by the same people that directly dispatch factory service engineers from 170 service centers worldwide.

PowerSentinel service offers flexible options for power monitoring using any available communications connection (Ethernet, phone line or cellular modem) in conjunction with MGE’s new built-in Web server capability, a connected computer or even dry contacts. Available to any customer with an MGE service contract, the new service is an upgrade to their existing Teleservices program. Existing installations can be easily configured in the field to work with the enhanced PowerSentinel capabilities.

The service provides the user immediate notification of specified event alarms along with the peace of mind knowing they can access detailed system information from anywhere. At the same time, 24-hour monitoring includes remote diagnostic capabilities that assure the fastest possible repair response by giving field engineers a comprehensive look at systems before they leave the service center. In some cases, the diagnostics provide sufficient information to eliminate the need for a service call entirely. Parameters monitored include system input and output data, connection information, system configuration, event logs and alerts.

For more information, visit www.mgeups.com.

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